Questions, answered.
The practical things people ask before they book. If yours isn't here, email us — we answer ourselves.
What time are check-in and check-out?
Check-in is from 4 pm, check-out by 10 am. If you need an earlier arrival or later departure, ask before you book — it depends on the group leaving or arriving the same day.
How do we get the key?
The key is in a key box by the entrance. We send you the code before arrival, so you can check in at any hour after 4 pm without meeting anyone.
How many people can stay?
Up to 15 guests, in four rooms: Bedroom 1 on the second floor (two double beds), Bedroom 2 on the third (two double beds), the tatami room (two double mattresses) and the theatre living room (a king sofa bed plus one single mattress). Tell us your group's make-up when booking and we will prepare the bedding.
Is the house rented whole, or by the room?
Whole only. One booking takes the entire villa — nobody else checks in, and the bath, kitchen and living rooms are yours alone.
Is there a minimum stay?
One night.
How is the price calculated?
The nightly rate covers the whole house for up to four guests. From the fifth guest onward, each person is ¥2,400 per night. A cleaning fee of ¥15,000 is charged once per booking. The booking page shows the final total before you pay.
How are children charged?
Under 2 stay free. Ages 2 to 6 are charged half the adult rate. From 7 the adult rate applies. A baby high chair is available at the dining table, and children are welcome in the bath with an adult.
What is the cancellation policy?
Free cancellation up to 60 days before check-in. From 59 to 15 days before, 50% of the total. From 14 days before, 100%.
Is the bath a natural hot spring?
No. It is a heated open-air rock bath under a glass roof, private to your group and open 24 hours. The water is changed between every group.
How many bathrooms are there?
Two toilets and two showers in the house, plus the open-air bath. Larger groups shower in turns.
Is there parking?
Yes — one free space inside the building, about 210 cm wide, 500 cm deep and 220 cm high. Fold your mirrors. A second car needs a coin parking lot nearby.
Is there a lift?
No. The house is three storeys connected by stairs. The bath and parking are on the ground floor, the kitchen and one living room on the second, the bedrooms mostly on the third.
Can we cook?
Yes. Full kitchen with induction hobs, a coffee grinder and hand-drip, knives, pans, and a dining table for six with a baby high chair.
Is there Wi-Fi?
Yes, free throughout the house.
Can you keep our luggage before check-in or after check-out?
We can hold luggage from 12:00 on the day of check-in. We are not able to keep luggage after check-out.
Is smoking allowed? Pets? Parties?
The whole property is non-smoking. No pets, no barbecues, and no parties or events. This is a residential street with neighbours on both sides, so we ask you to keep noise down between 21:00 and 09:00. Your own group having a good evening indoors is, of course, what the house is for.
How do we book, and how do we pay?
Through our booking page (link below), which shows live availability and the final price. Payment is taken online at the time of booking.
How do we contact you?
Email info@aurkyoto.com. We reply ourselves, in English or Japanese.
Book the whole house
One booking takes the entire villa. Live availability and final price on the booking page.
Enquiries by email info@aurkyoto.com